Ordering From Sidewinder Studio:
Browse through our catalogue and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout” You will then be asked to provide details so that we can process the order. Orders will only be sent to the delivery address registered by the customer.
We try to process all orders, where possible, within 24 hours. Whilst most items will be despatched within one working day, please allow 3-5 days for delivery within the UK (see payments section regarding payment by cheque). 5-7 days for Europe and 7-14 days Rest of World. Where SURFACE mail is selected the delivery time will be much longer 2-5 weeks for Europe 6-12 weeks Rest of World.
We accept payment by Cheques made payable to Julia R. Martin, However, the Payments Council has now decided to close the UK Domestic Cheque guarantee Scheme, in view of this goods will not be sent until cheques have cleared - apologies for this delay. We also accept PayPal, safe online payments that allow you to pay with your credit or debit card. Buyers from outside the UK please note: WE DO NOT ACCEPT CHEQUES OR MONEY ORDERS IN ANY OTHER CURRENCY OTHER THAN GB POUNDS STERLING £’s
BACS Payments (Bank Transfers)
Please pay to Acct: 08295941 Sort: 07-01-16, Acct Name: Mrs Julia R. Martin
At Sidewinder Studio, we want you to receive your purchase in the same great condition it left us. We use only good quality, new or recycled materials for packaging. We too buy online and can assure you NO ONE takes better care of your purchases. In the unlikely event that an item should arrive damaged due to our negligence, simply return the item and a replacement will be mailed out within one working day, free of any charge.
Deliveries to UK mainland (inc. Northern Ireland)
For UK mainland deliveries, postage will be charged at flat rate of £5.75 up to £100 order. Orders over £100 in value will be sent free of charge. Items mailed within the UK will normally be sent with delivery within 3 - 5 working days - if paying by cheque goods will be sent after cheque clearance (see Payments above). First class or recorded delivery is available by request - please contact us for options. If a buyer requires enhanced insurance, Special Delivery or an expedited service please email the above for a quote BEFORE placing your order. Sidewinder Studio reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.
Overseas & non-mainland UK:
For overseas and non-mainland UK deliveries, postage will be charged at cost PLUS a small fee for packaging and handling. PLEASE EMAIL US FOR A QUOTE BEFORE ORDERING. Items mailed outside the UK will normally be sent Airmail and insured for £30.00. Heavier items may be sent Surface mail (if selected) and will normally be insured for £30.00. If a buyer requires enhanced insurance or an expedited service please email the above for a quote BEFORE placing your order. Sidewinder Studio reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate. Enhanced insurance up to a value of £200.00 starts at just £1.00 extra and is highly recommended.
If you are not happy with your purchase, please return it to us within 7 days. We will make a refund, provided the goods are returned in perfect condition and in their original packaging. Please return the delivery note with the item and state the reason for the return. We do not refund postage costs unless an item arrives damaged due to our negligence. Items lost or damaged in the post that have been packed correctly are usually insured, we will fill out any necessary claims forms at the post office on your behalf and liaise with the correct Postal service to achieve a satisfactory outcome on your behalf. In the event that this becomes necessary please be aware a refund will be made as soon as we have clearance from the Royal mail/Parcel force, this can take several weeks but we will endeavour to keep you informed of all developments as appropriate.